This Privacy Policy describes how your personal information is collected, used, and shared when you procure services from Classic Yarns or visit https://www.classicyarns.co.za (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you contact us through WhatsApp or email or call us, for a quotation or query related to our service or school, we collect your name and contact details (phone/cell number email address) in order to respond to your query.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
– https://classicyarns.co.za/contact/ collects your input and is emailed to our team who will use the input to respond to your query and contact you for any future communications.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and your contact details via email or WhatsApp or phone call on or what’s entered in your input/query on our Contact Us page.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the information you provide or the input on our website to engage with you on our services and respond to your queries where relevant.
Should you become a contractual company client, your company information is updated with information from the contract. This information is used for invoicing and engaging on service delivery, claims etc. We may use this to contact you in future to notify you of any updates to services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.)
SHARING YOUR PERSONAL INFORMATION
We use Google Analytics to help us understand how our customers use the Site you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you complete our online contact form, or contact us directly we will keep this information for future communications unless and until you ask us to delete this information.
For legislation purpose we are required to hold invoicing /delivery documentation for up to 5 years, where after it will be destroyed. We value your privacy so information is only visible and used by the management and administration team. If you have corresponded with us through email, we may retain the content of your email messages and your email address and our responses for internal reference purposes only.
We do not share this information beyond the core team or outside of our organization and will only do so on your request.
HOW WE SECURE INFORMATION TRANSMISSIONS
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. All information transferred to our servers through our services will be transmitted securely via Secure Sockets Layer (SSL) encryption. Please contact info@classicyarns.co.za if you have any questions or concerns.
HOW CAN YOU ACCESS OR UPDATE YOUR INFORMATION
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing info@classicyarns.co.za or emailing your company contact.
CERTAIN DISCLOSURES
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us; (b) protect and defend our rights and property, the Site, and the users of the Site; or (c) act under circumstances to protect the safety of users of the Site, or us.
CONSENT
By using our Web site, you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@classicyarns.co.za or by mail using the details provided below:
25 Cloud Street
Westhills Business Estate
Sunderland Ridge
Centurion, 0157